After Sales - Renault - Brechin & Arbroath
Mackie Motors Renault proudly boast to be the number 1 in Scotland for Renault Aftersales Customer Care.
Customer Satisfaction is of paramount importance to us in Mackie Motors and we are immensely proud that our customers recognise this as one of our strengths – and tell Renault (UK) about it.
Scotland ’s Top 3 ranked dealers compete annually for Renault (UK)’s Platinum Award in a competition to assess knowledge and expertise of techniques, products and Customer Care Skills. Our recent record shows:
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2003 – Runners Up
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2004 – Winners
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2005 – Winners
Our workshop in Brechin offers the following facilites:
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8 BAY WORKSHOP
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CLASS 4 MOT TESTING & REPAIRS
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FULL EQUIPPED AIR CONDITIONING STATION FOR ALL MAKES OF CARS
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TYRE & EXHAUST FITTING CENTRE
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ON-CAR BRAKE SKIMMING EQUIPMENT
Our workshop in Arbroath was expanded in 2004 following approval from Renault (UK) to open an AUTHORISED RENAULT SERVICE CENTRE, in addition to the existing Nissan facilities. Arbroath now boasts:
All Service and Repair work is carried out by qualified Renault technicians. This is further complemented by sophisticated diagnostic equipment made available only to the Renault network. Our team will be delighted to provide a detailed estimate of repairs and service work required - and we guarantee to match this.
Our multi-award-winning Aftersales Team also offer:
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LOCAL COLLECTION & DELIVERY SERVICE
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COURTESY CAR FLEET (including a Courtesy Van for business users)
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WHILE YOU WAIT SERVICE – you’re welcome to have a coffee and wait in our relaxed waiting area. Alternatively, many visitors to our Brechin dealership accept the offer of a lift to and from the BRECHIN CASTLE CENTRE to spend the time there.
www.brechincastlecentre.co.uk
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Many customers also choose to stroll the 250 yards to the Northern Hotel, where they have a coffee and a snack in a relaxed atmosphere:
www.northern-hotel.co.uk
So, if you wish, we can collect your car and leave you a courtesy car whilst we carry out any work required. (Prior booking required, terms & conditions apply)
We also offer a range of products designed to protect you from future expense during the lifetime of owning a motor car. These include:
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MOT Warranties – for a fixed cost of £79 this product will pay for up to £750 of MOT related repairs when your vehicles next MOT falls due. Ask our service team for full terms and conditions
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Extended Warranties – giving you the option to extend the peace of mind only a manufacturer warranty can bring
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