Award Winning Customer Service

Both our dealerships in Arbroath and Brechin have won customer excellence awards over the years, most recently Mackie Motors Renault Brechin has won the prestigious title of 'Renault UK Dealer of the Year'. The results were decided on a number of factors, including sales level against target, customer satisfaction and overall showroom standards. Mackie Motors impressed with outstanding levels of achievement in all these criteria. Nissan Arbroath were also awarded with 'Customer Quality Retailer of the Year' at the end of 2013. This award was given by Nissan to the sales and aftersales teams for the outstanding service they have provided. This was a result of them gaining the highest customer satisfaction throughout the UK.

Here is what our customers have to say about our their experiences.

Mrs Lee Thomson

Doug the salesman was ace and answered all my questions and took the time to explain anything I didn't understand. Will definitely be back.

Miss Karen Grant

As a customer I felt valued and listened to.

Mrs Helen Bechelli

I visited the dealership in Dundee to purchase a car, and the gentlemen attitude was awful. Hence I went to the Arbroath location, Andrew was fantastic and professional. A great service by great people. Thank you.

Mrs Jen Batard

From start to finish we had brilliant service from Scott. We are very happy with our purchase, the car has obviously been cleaned and prepped ready for us very thoroughly.

Miss S - Sales Customer

Overall the service I got was excellent throughout. Doug was very good, he answered questions, demonstrated vehicle through a trial run, helped me to make decisions in options such as vehicle model to suit me and colour etc. He also contacted me a few days after to see if I was happy with everything and encouraged me to call him if I had any queries. Please pass my thanks on to Doug once again.

Mr W - Service Customer

I had the pleasure of having my first service carried out. What an excellent experience from booking in to completing the job. Our vehicle came from (other Nissan provider) and had many problems with the service department which was very poor. I had even contacted Nissan UK on the level of service and this is why we chose Mackie Motors over the new Dundee dealer. I was in the motor trade for over 25 years, latterly as Sales Manager and only wish our service had been as slick.

Miss F - Sales Customer

As a new customer, I chose Mackie Motors as I had heard good things about them. I wasn't surprised to find the good things were true, everything was handled great by our salesman Ewan. We would definitely recommend Mackie Motors and will definitely deal there again.

Mr A - Sales Customer

As a new customer, I had decided due to bad experiences previously that I wanted to buy from a dealership closer to home. As far as I know you are the only franchised garage in Arbroath. I had decided to look for a Nissan but the prices on your website were a wee bit more than I could pay for the age of the car I wanted. After I used the "value my vehicle" feature, Ian called me with a deal that was better than those I had seen on the website and was within my budget. The whole experience was pretty much hassle free. I have already recommended Mackie Motors to friends and family.

Mr & Mrs A - Sales Customers

As new customers, we came across Mackie Motors after contacting Renault Customer Services for Renault dealers near to Aberdeen, we wanted a Renault dedicated dealership. The whole experience was faultless and I would have to give a 10/10 rating. We would most definitely recommend Mackie Motors to friends and family. Keep delivering the quality service we experienced in buying our fifth Clio.

Mr M - Sales Customer

As a new customer to Mackie Motors. I visited the dealership after seeing an advert in the local newspaper. The service I received was excellent, I would rate the whole buying experience 10/10 and I would definitely recommend Mackie Motors to my friends and family. The only recommendation I would have is you could have Service leaflets available that provide customers with full breakdown details and prices for different servicing plans.

Mrs L - Sales Manager

I have now bought 3 Micra's from Mackie Motors, I like the car. Mackie Motors is convenient in Arbroath and I like to support local business. The staff I have dealt with over the past 15 years have always been helpful, friendly, knowledgeable people. Always professional in their approach. I would definitely recommend and my son has bought a car in the past.

Mr T - Sales Manager

Once the registration book came back from the DVLA, everything went great. Wendy did an outstanding job or organising everything for a smooth transaction. For this transaction I would have to rate it a 10/10. I have used the parts department previously, but this is the first car I purchased. Would highly recommend to a friend. Thanks.

Mr C - Sales Customer

What a pleasant surprise to find flowers in the new car. Jinty is delighted with them. Thank You!

Mr D - Sales Customer

Many Thanks for the kind and helpful assistance shown to myself and wife. Much appreciated.

Anonymous

I recently purchased a new Qashqai as a gift for my wife's 30th Anniversary. I have purchased a fair number of vehicles over the years from different dealers, but due to the nature of the celebration, I wanted to get the purchase absolutely right and was drawn to your dealership in Arbroath after reading your mission statement on your website. Coming over from Kilrenny in Fife, your premise is a reasonable distance for us to travel, however your promise that your company "pride ourselves on personal service at Nissan - there's no question or issue too small and we'll treat every customer with same dedicated care and compassion as the last".

Mr S - Sales Customer

As a new customer, I came to Mackie Motors as I was looking for my local Nissan Dealer. I have already recommended my son to Mackie Motors and he has been in for information. The only improvement I would suggest is not to raise customers expectations on delivery date as I had the expected date to take delivery of my new car, but was slightly late in receiving it. with this in mind I would rate my experience 9/10.

Mrs G - Sales Customer

I visited Mackie Motors after a family member recommended them. The service I received was second to none and I would give it an overall rating of 10/10. I will definitely recommend to friends and family.

Mr S - Sales Customer

I am an existing customer to Mackie Motors. Having bought from the dealership in Arbroath I swapped over for my current vehicle. Overall I am very satisfied with the whole process in purchasing my car and don't feel any of it could be improved at the moment. I would definitely recommend you to friends and family.

Mr T - Sales Customer

We found Mackie Motors through the Renault website as being our local Renault Dealer. We were very impressed with the buying experience, it was a pleasure to deal with Mark. We have already started recommending Mackie Motors to our friends and family, everything has been great and we look forward to continuing the relationship.

Mr M - Sales Customer

We returned to Mackie Motors because of the high standards previously experienced, we would rate the whole buying experience 10/10 and find Doug to be particularly helpful and well informed. I certainly would recommend Mackie Motors to friends and family and have done so over the past 6 years.

Mr M - Sales Customer

After visiting Mackie Motors website we decided we would visit the dealership. We were new customers to Mackie Motors and Renault. We would have no problem recommending Mackie Motors to friends and family as the whole buying experience rating is 10/10. Wendy has been most helpful throughout.

Mr S - Sales Customer

As a new customer looking at the Dacia Brand, coming across Mackie Motors was a chance visit. The service I received was faultless and I would rate the whole experience 10/10. I would also recommend Mackie Motors to my friends and family.

Miss C - Sales Customer

As a new customer, I visited Mackie Motors as I was looking for a Dacia Dealer, I chose Mackie Motors over the dealership in Fraserburgh as I heard good things about Customer Service and Value. I would rate the buying experience at Mackie Motors 10/10, it was a great experience and very helpful. I would definitely recommend friends and family.

Mr C - Service Customer

Just a short note to say thank you very much for the service I received today from your Arbroath Branch when I got my car MOT'd. It was a pleasure to have such a fantastic job done on my car. Thanks again.

Mrs L - Sales Customer

I just wanted to let you know that I was pleased again about buying my car from Mackie Motors as you are always very helpful and provide a great service. I also wanted to point out how impressed I was with your sales man Grahame Bell. I found him very helpful and nothing was too much trouble from when I test drove my new car to even taking the time to get my service book stamped when it had been missed by the other garage. That's what I called great service to the customer. I am loving my new car and maybe I will be back again in future for my next.

Mr S - Service Customer

I would definitely recommend them because they provide a high quality of customer care and service. We have three Renault's and they are all serviced by Mackies.

Mr W - Service Customer

In my view, Mackies, Brechin is definitely worthy of recommendation to other people. Whilst I am happy with them on all levels, it is their aftersales support that especially stands out to me. Previously, I had a transit which I took elsewhere and the aftersales service there was far less superior to that of Mackies, Brechin.

Mr T - Service Customer

I would definitely recommend them as whenever there is anything wrong with the car, I go to them and they provide a first class service. I used to go to the Renault dealership in Aberdeen and they weren't very good.

Mr L - Sales Customer

This is actually the seventh car I have obtained from this dealership now. I like to buy the Motability vehicles here, yet, moreover, I return to the dealership because of the way they treat people. Every time I have used them, they have been so very helpful to me. As I have never had any problem with them, I would definitely recommend the dealership to others.

Mr B - Service Customer

Always had Renault's and as they are a Renault dealer, they are a smaller dealer and more personal. They have excellent service and I have had no problems.

Mr S - Sales Customer

I would definitely recommend them as I've used them for the last five cars in the space of 15 years. I always find their service to be exceptional.

Mr M - Service Customer

I would definitely them as we've dealt with them for years and we've never had any problems with them. My car is going fine and if there were any problems I would then complain.

Mr M - Service Customer

If asked, I would definitely recommend Mackies, Brechin to any potential customers. In my view, they were good on all levels of performance. Essentially, they did all that they said they were going to do - without any problems arising.

Mr E - Service Customer

I have no complaints with this dealership, I can't fault the service. I went there as they are a Renault dealer and they have the necessary equipment to detect faults with my vehicle. They have been there for a long time, this was my first visit there and the servicing was on the ball. I turned up early on the day of collection, so I went shopping, they called me to let me know when my car was ready. The reception was brilliant and informative. This is my 3rd Renault vehicle.

Mr T - Sales Customer

I would definitely recommend them because they were very good, and the sales person Scott had gone through everything with me, he was very pleasant to deal with. I had felt welcome at the dealership and Scott is the best sales rep I have ever had.

Mrs G - Service Customer

I would definitely recommend them as the organisation prior to phoning in was good and they also gave me a courtesy car.