L-R Kevin Mackie (Managing Director), Graham Reid (Aftersales Manager), Stuart Innes (Renault Aftersales Area Manager), Greg Black (Franchise Director), Frank Menmuir (Parts Manager)
L-R Julie Milne (Service Advisor), Lorraine Drummond (Warranty Advisor)
A Brechin Renault retailer is celebrating after being named as a 'Driver Power - Dealer of Excellence' by Groupe Renault UK - the UK operation of the French carmaker that encompasses the Renault and Dacia brands.
Mackie Motors, of 46-48 Clerk Street, is one of the nationwide dealerships to be awarded the prized accolade in the 'Drive Power - Dealer of Excellence' programme that is hosted by Groupe Renault UK and the UK's biggest-selling motoring magazine, Auto Express.
The local dealership was nominated for the award in February after it performed strongly in Groupe Renault UK's in-house Customer Satisfaction measures. Together with 22 other nominated dealerships, Mackie Motors was then subject to an in-depth independent customer care evaluation by Driver Power confirmed that the local dealership was delivering a level of service that verified it as a 'Driver Power - Dealer of Excellence'.
Kevin Mackie, Managing Director of Mackie Motors was presented with the coveted award by Paul Flanagan, Groupe Renault UK, Managing Director, at the carmaker's mid-year national dealer conference in June.
Kevin Mackie, Managing Director at Mackie Motors, said: "We are delighted to receive this award and it recognises how we strive to provide out customers with a first-class experience every time they have contact with our dealership.
"To just be nominated for the award is a fantastic achievement and it's reassuring to know that our team has been voted amongst the best of the best by such a respected organisation as Driver Power and has been judged to exceed their exacting standards. We certainly won't be resting on our laurels though, and with the launch of the All-New Megane only weeks away, we are looking forward to providing our customers with an even better experience".
Congratulating the dealership, Groupe Renault UK's Mark Crockett, Director of Total Customer Experience, said: "Mackie Motors can feel very proud with its performance. Our commitment to improving quality and standards across the board has never been higher, and we established this unique partnership and initiative with Auto Express and Driver Power to offer customers a transparent, independent verification of the customer experience our Dealer partners are delivering. Customers of Mackie Motors can rest assured that they will receive the very best service and their motoring requirements are in the safest of hands."
Established earlier this year by Groupe Renault UK and Auto Express magazine, the Driver Power Dealer of Excellence programme is an accreditation programme that seeks to identify, recognise and reward automotive dealerships that provide excellent customer service. It is backed by the expertise of more than a decade of conducting the annual Driver Power Survey, the UK's largest independent automotive satisfaction study.
For more information about the Renault range or to book a test drive, visit Mackie Motors, 46-48 Clerk Street, Brechin showroom now, call 01356 624511 or visit www.mackiemotors.com