Trainee Service Advisor | Arbroath & Brechin | Mackie Motors

Trainee Service Advisor

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A position has become available for an enthusiastic Trainee Service Advisor to work in our busy Brechin branch.

Mackie Motors are a friendly, family-run, multi franchise, new and used car dealership, with an award winning reputation for delivering exceptional customer service for over forty years.

About the role

Mackie Motors Service Advisors are responsible for delivering fantastic customer service for all our customers who bring their vehicles in for repair.

As a Trainee Service Advisor, you’ll give everyone who comes into the Service department the star treatment and make sure everything runs smoothly, whether it’s a manic Monday or last thing on a Friday afternoon.

This role will suit anyone of any age who is confident and keen to develop a career in customer service and is willing to learn all aspects of the service advisor role, from customer care to accurate invoicing.

Day-to-day duties

  • Booking in customers for a service.
  • Carrying out preparation tasks before customers visit the branch.
  • Checking in customers for work on their car and keeping them informed throughout the process.
  • Explaining clearly to customers about their vehicle requirements and providing timescales for repairs.
  • Contacting customers the day before they are due in to check everything is ok and if any additional work is required.
  • Carrying out follow-up calls to our customers after their visit to make sure they were completely satisfied.
  • Invoicing all types of jobs throughout the Service department.

Essential skills

  • Enthusiastic and willing to learn.
  • Friendly and courteous manner.
  • Great communication skills.
  • Ability to demonstrate high levels of organisation.
  • Ability to follow instructions.

Nice to have (but not essential as on the job training will be given)

  • Previous customer service experience.
  • Previously worked in a service advisors role.

So if you think you have what it takes to become a service advisor and want to join our expanding family run business then complete the application form and return it by the 22nd November 2019 to recruitment@mackiemotors.com.

If you do not hear back from us by the 6th December that means you were unsuccessful but I would like to thank you for showing an interest in Mackie Motors.

Ref: Trainee Service Advisor

Working Hours Full time, Monday-Thursday 9am - 5.00pm, Friday 8am – 4pm and Saturdays 8am – 12 noon. One hour for lunch Monday – Friday
Location Brechin
Salary Negotiable
Benefits
Closing Date 22/11/2019