Our Approach to Protecting Our Customers | Mackie Motors

Our Approach to Protecting Our Customers​ and Staff

I'd like to take this opportunity to reassure our staff, customers, prospective customers and the communities we operate in, that we are taking extensive precautions to limit the impact of the COVID-19 pandemic and keep you safe.

We are committed to following the guidance provided by the UK and Scottish Government and have subsequently introduced a series of measures to protect you. We will continue to monitor the situation and update these measures as necessary.


Please be aware that we remain open and are operating under our normal working hours.

Please contact us on 01356 624 511 (Brechin) or 01241 439 300 (Arbroath) if you have any questions or concerns.

A Safe Place to Buy Your Next Car From

Our showrooms remain open as per our normal opening hours.

However, if you're looking to buy a new or used car or van, we would encourage you to view our extensive range of new and used cars on our website (www.mackiemorors.com). You can search and view photographs and a full specification of each car and van that we have in stock.

If you see something you like you can reserve it on-line (find out more here) or call or email our sales teams on 01356 624 511, brechinsales@mackiemotors.com (Brechin) or 01241 439 300, arbroathsales@mackiemotors.com (Arbroath), who can:

  • Send you a personalised video and additional photos of any vehicle we have in stock.
  • Bring the car to you to test drive if you don’t want to leave your home.
  • Facilitate your finance application and appraise and value your part-exchange (if applicable) without you needing to visit our showroom.
  • Deliver your new car or van to your door.

We are taking the following precautions:

  • All our cars and vans are washed regularly and thoroughly as standard.
  • Between test-drives and upon delivery to a customer, we are ensuring that the steering wheels, gear sticks and controls in all our vehicles are sanitised.
  • Please avoid paying with cash whenever possible.
  • Hand sanitiser and tissues are available at our sales desks.
  • Sales desks are being sanitised regularly.
  • Please don’t take offence when we don’t shake your hand.
  • Our team have been instructed to wash their hands regularly.
  • Our team have been instructed to stay at home if they or members of their family are displaying symptoms or COVID-19

A Safe Place to Have Your Car MOT'd, Serviced or Repaired

Our workshops remain open as per our normal opening hours.

If you’re not comfortable bringing your car or van to us, don’t worry we will collect and return it from your home.

If you'd like to book your car in for an MOT, service, repair or health check you can call or email our Service Advisors on 01356 624 511, brechinservice@mackiemotors.com (Brechin) or 01241 439 300, arbroathservice@mackiemotors.com (Arbroath), who can:

  • Schedule your appointment.
  • Arrange the collection and return delivery of your vehicle from your home or workplace and leave you with courtesy car, free of charge (if required)

We are taking the following precautions to protect you:

  • Your car will be washed thoroughly before we return it.
  • All our cars and vans are washed thoroughly prior to customer collection or delivery as standard.
  • Upon return delivery of your vehicle we will ensure that the steering wheel, gear stick and controls are sanitised.
  • Please avoid paying with cash whenever possible.
  • Hand sanitiser and tissues are available in waiting areas and at our service desks.
  • Service desks are being sanitised regularly.
  • Our team have been instructed to wash their hands regularly.
  • Our team have been instructed to stay at home if they or members of their family are displaying symptoms or COVID-19.

For the safety of others if you are showing symptoms of COVID-19 please follow the UK and Scottish Government’s guidance, and self-isolate (along with your household) and do not come to either of our showrooms.

If you have any further questions with regards to our approach to COVID-19 please don’t hesitate to get in touch with me or one of our departmental managers.

Please take care and stay safe.

Yours faithfully

Kevin Mackie
Managing Director